 |
|
General
|
Are you able to supply brands that are not on your site?
Where possible, we will be able to supply you with a particular brand even if it is not listed. Please email us detailing your exact requirements and we will be happy to advise you.
|
|
|
About London Eyewear
|
How can I contact you?
Full details of how to contact us can be found here
|
|
|
Site Navigation
|
I have forgotten my password?
Please use the forgotten password link on our home page to retrieve your details.
|
I have forgotten my username?
Your username is your email address. If you have forgotten the email address you used to purchase, please call us and subject to a security check, we will be able to advise you of your username.
|
As a first time customer, do I need to register before placing an order?
You do not need to register before making a purchase with London Eyewear. An account will be automatically created for you at the end of the your order. You will then be able to use these login details in the future.
|
Can I order spare parts for my ophthalmic frame or sunglass?
Yes, subject to availability. Please email us with the brand, model number and style code and the part(s) you require. We will advise you on a price before ordering.
|
How do I read the information on an eyepiece?
A typical ophthalmic frame normally comes with the following identification marks which can be interpreted as follows:
Model Number / Name: PR 07LV
Style / Colour Code: 7WV1O1
Lens Size: 50 or 52
Bridge Size: 15
Temple Length: 135
Please be aware that some fashion sunglasses do not have identification marks for the lens size, bridge size or temple length.
|
What is the difference between model numbers and style codes?
A Model number is the unique identifier by a brand for that product. Style Codes are normally different variations (frame colour, lens colour) of a model number. Therefore, a model number can have several style codes but not the other way around.
|
How long does it normally take for an item to ship?
Our shipping times are quoted for on each page for every product.
|
I know what I am looking for, what is the quickest way to find it?
The quickest way is to use our advanced search facility where you will be able to refine your search criteria
|
|
|
Ordering Prescription Glasses
|
How do I obtain my ophthalmic prescription?
We suggest that you visit your local opticians offering a sight test service with a qualified optometrist. The optician must by law provide you with a copy of your presciption to take away. Please remember that an ophthalmic sight test prescription is different to a contact lens prescription. Your employer may contribute towards the fee of an eyetest if you regularly use a computer screen at work.
|
Where do I input my ophthalmic prescription details?
We are not currently able to take prescriptive orders online. However, we will provide prescription services on request for single vision lenses only.
We will require a valid copy of your prescription (normally within the last 2 years) which should have the pupillary distance (PD).
Please fax it to us on 0845 680 0675 including your daytime telephone number and we will be able to quote you a price.
|
Do you offer a reglazing service?
We do not offer a reglazing service.
|
Is my contact lens prescription suitable for ordering prescription glasses?
No, your contact lens prescription is for purchasing contact lenses only. We would need a copy of your ophthalmic prescription.
|
|
|
Ordering Sunglasses
|
Can I order sunglasses to prescription?
It is not always possible or cost effective to remove the lenses from many designer sunglasses and replace them with a prescriptive lens of the same tint. However certain manufacturers such as Oakley and Bolle can be supplied to prescription for a selection of their products. These items are special order and are excluded from our return policy. Please call us to discuss these options.
|
|
|
Ordering Contact Lenses
|
Do I need a contact lens prescription to order contact lenses?
Yes, all orders that are shipped within the UK require a valid contact lens prescription (within the last year) before it can be processed.
|
I want to order crazy lenses but I not a contact lens wearer. Do I still need a valid contact lens prescription?
Yes you will. Your optician will still need to fit you with these lenses even though you may not require a prescriptive correction. It is also important that you learn how to insert and remove the contact lens from your eye to avoid scratching the cornea.
|
|
|
Shipping
|
Where can I find a list of countries that you ship to?
A full list of countries that we ship to can found here
|
Does the shipping charge change if I am ordering several items?
Our quoted shipping charges are per order and not per item. For example, you could order a snow goggle and an accessory lens for delivery within the United Kingdom for a fixed delivery charge of £5.00
|
How will I know when my order has been shipped?
You will receive an email from us when your order has been shipped.
|
How will my order be packaged?
Your order will be shipped in the manufacturer's case in packaging appropriate for transport by mail.
|
|
|
Delivery
|
How will my order be delivered?
Your order will be delivered by one of the following methods depending on your location:
United Kingdom: "Royal Mail Special Delivery"
International: "Royal Mail International Signed For"
|
Will a signature be required upon delivery?
Yes, you will need to sign for your delivery from London Eyewear
|
What happens if there is nobody in when my order is delivered?
If there is nobody in to receive your order, a card to mention delivery was attempted will be left with a tracking number. Your order will be returned to your nearest Royal Mail depot.
|
|
|
Pricing
|
Do the prices include VAT?
All our prices shown include VAT at the current rate of 17.5%. If you are ordering from a country where UK taxes are not applicable, then this will automatically be deducted from your order during the checkout process.
|
Do you have any promotional offers?
Occasionally, we obtain promotional offers from manufacturers where certain models and/or colours will be available to purchase at a promotional price. Please look in our promotional offers section where these selected items will be listed.
|
|
|
Payments
|
What types of card payments do you accept?
We accept Visa, Mastercard, Maestro, Solo and JCB as forms of card payments. We do not accept American Express.
|
Do you accept electronic transfers?
Yes, we are able to accept international bank transfer payments using our swiftcode or IBAN numbers. We are also able to accept faster payments (within the UK only) which means a normal BACS payment should arrive instantly.
If you wish to use these methods of payment, please email us and we will advise you accordingly.
|
What currency payments do you accept?
All our goods are sold in pounds sterling (£) only. If you are purchasing in a different currency, for example using a euro card, then the total value of the order in pounds sterling will be automatically converted to your home currency at a rate determined by your card issuing bank. London Eyewear will not apply any additional transaction charges to your order however you should check with your bank as they may charge a fee.
|
Do you accept Paypal?
We do not currently accept Paypal
|
Can I make a payment by cheque?
You are able to make a payment by cheque by prior arrangement. Cheque payments can take upto 5 working days to clear.
|
|
|
Site Security
|
Is your payment system secure?
We want you to enjoy a safe shopping experience at London Eyewear and your transaction will take place through our dedicated 128-bit SSL server which ensures your data is encrypted. Only the last 6 digits of your card number will be printed on any correspondence for your security.
Our transaction processing system will verify data from the cardholders registered name and address against the data that is inputted by yourself. If random details of the cardholders registered address are not matched, the transaction will be automatically rejected.
Our transaction processing system will NEVER ask you for the PIN number that you would use for over the counter purchases with your chip and pin card.
|
|
|
Links
|
Do you operate a link exchange programme?
We do not operate a link exchange service. Any links that we have placed within London Eyewear are there because we believe the information is relevant to you as a customer. London Eyewear is not responsible for the content of 3rd party sites.
|
Do you sell on Ebay?
London Eyewear does not sell any of its products through Ebay. Any links to items referring to London Eyewear on Ebay are not affiliated with or endorsed by us.
|
|
